Audio & Video Calling FAQ

To enable calling:

1. Go to your Profile screen
2. Tap Calling Settings
3. Toggle on Audio Calling and/or Video Calling

You can enable audio calling, video calling, or both independently.

Calling in SafeTalk requires mutual consent. Both you AND your co-parent must enable calling before calls can be placed. This ensures both parties are comfortable with voice/video communication.

If you've enabled calling but can't make calls, your co-parent may not have enabled it yet on their end.

No. SafeTalk calls use internet-based (VoIP) technology. Your phone number is never shared with your co-parent. Calls are made entirely through the SafeTalk app using your internet connection (WiFi or cellular data).

Call recording in SafeTalk requires consent from both parties:

1. Both you and your co-parent must enable "Allow Call Recording" in your Calling Settings
2. When both parties have consented, a recording option becomes available during calls
3. A clear indicator shows when recording is active
4. Either party can stop recording at any time

Call recordings can be useful for:

• Documentation: Keep a record of agreements made during calls
• Legal purposes: Provide evidence for court proceedings if needed
• Reference: Review details of conversations about schedules, expenses, or child-related decisions
• Accountability: Encourage respectful communication when both parties know the call may be recorded

Call recordings are stored securely on SafeTalk's servers. Only the participants of the call can access the recordings. Recordings are retained indefinitely and may be used as documentation for legal or court proceedings.

You can delete recordings from your own view. However, because recordings may be needed for legal documentation, the other party's copy of the recording is not affected when you delete yours.

Yes. All SafeTalk calls use industry-standard encryption to protect your conversations during transmission. We use Agora's secure real-time communication infrastructure.

Yes. You can disable calling at any time:

1. Go to your Profile screen
2. Tap Calling Settings
3. Toggle off Audio Calling and/or Video Calling

Once disabled, your co-parent will not be able to call you until you re-enable the feature.

If you feel uncomfortable with calls:

• Disable calling in your settings - your co-parent cannot call you once disabled
• Document the behavior - if calls were recorded, these can serve as evidence
• Report the issue - contact us at info@safetalk-coparent.com
• Seek legal help - if harassment continues, consult with a legal professional

• Internet connection: WiFi or cellular data (4G/5G recommended for video)
• Permissions: You must grant SafeTalk access to your microphone (for audio calls) and camera (for video calls)
• Updated app: Make sure you have the latest version of SafeTalk

Call quality depends on your internet connection. Try these tips:

• Use WiFi instead of cellular data when possible
• Move closer to your WiFi router
• Close other apps that may be using bandwidth
• Switch from video to audio-only if video is choppy
• Check that no one else on your network is streaming video or downloading large files

Yes! SafeTalk's video calling feature can be used for virtual visitation, allowing you to see and talk with your children when they're with your co-parent. Both parents must have calling enabled for this to work.