SafeTalk Privacy Policy

Last updated: January 2026

1. Introduction

SafeTalk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

SafeTalk is not a replacement for professional medical, legal, or therapeutic services. If you need immediate professional help, please contact a licensed healthcare provider or counselor in your area.

2. Information We Collect

2.1 Personal Information

• Email address (for account creation and authentication)
• Name and profile information
• Connection information with your co-parent
• Messages and communications sent through the app

2.2 Message Content

• Original messages you send and receive
• AI-processed and filtered versions of messages
• Mediation requests and solutions
• Message metadata (timestamps, read status, etc.)

2.3 Audio and Video Calling Data

• Call metadata (date, time, duration, participants, call type)
• Call status information (initiated, missed, declined, completed)
• Calling consent preferences (whether you have enabled audio/video calling)
• Call quality metrics for service improvement
• Call recordings and transcriptions (only if both parties consent to recording)

Important: Audio and video calls require mutual consent—both you and your co-parent must enable calling before calls can be placed. Your phone number is never shared; calls are made through the app using internet (VoIP) technology.

2.4 Usage Information

• App usage patterns and feature interactions (only with your conse)
• Device information and identifiers
• Technical logs for app performance and security

3. How We Use Your Information

3.1 Core Services

• Facilitate communication between co-parents
• Provide AI-powered message filtering and content moderation
• Generate constructive response suggestions
• Enable mediation and conflict resolution features
• Detect crisis situations and provide safety resources

3.2 AI Processing

We use artificial intelligence services, including OpenAI's API, to:

• Filter inappropriate content from messages
• Generate alternative message suggestions
• Detect potential crisis or safety concerns
• Provide mediation and solution recommendations

3.3 Analytics and App Improvement

With your explicit consent, we use Firebase Analytics to:

• Understand how SafeTalk features are used
• Improve app performance and user experience
• Identify and fix technical issues
• Develop new features based on usage patterns

Important: On iOS devices, we will ask for your permission before collecting analytics data through Apple's App Tracking Transparency framework. You can grant or deny this permission, and your choice will not affect SafeTalk's core functionality.

4. Data Sharing and Third Parties

4.1 Third-Party Services

We use the following third-party services:

• Firebase (Google): Database, authentication, and cloud functions
• OpenAI: AI-powered content processing and moderation
• Agora: Audio and video calling infrastructure
• PostHog: Product analytics, session recording, and user behavior analysis
• Apple Sign-In: Authentication service (if used)
• Google Sign-In: Authentication service (if used)

4.2 Detailed Third-Party Data Sharing (GDPR/CCPA Required Disclosure)

Service Provider	Data Shared	Purpose	Retention Period	Privacy Policy
Firebase (Google)	Email, name, user ID, device info, IP address, app usage data	Authentication, database storage, cloud functions, crash reporting	Until account deletion or up to 26 months for analytics (if consented)	Firebase Privacy
OpenAI	Message content, request metadata, conversation context	AI content moderation, message filtering, crisis detection, constructive response generation	30 days (per OpenAI data retention policy)	OpenAI Privacy
Agora	Audio/video streams during calls, call metadata (time, duration, participants), device info, IP address	Audio and video calling infrastructure, call quality optimization	Retained indefinitely; call recordings and metadata may be retained for legal documentation and court proceedings as required	Agora Privacy
PostHog	Session recordings (screen activity), user interactions, tap coordinates, screen views, feature usage, device info	Product analytics, user experience improvement, feature development, session replay for debugging	Retained indefinitely for product improvement, user support, and legal compliance purposes	PostHog Privacy
Apple Sign-In	Email (optional, user can hide), name (optional), Apple ID token	User authentication only	Until account deletion	Apple Privacy
Google Sign-In	Email, name, profile photo (if provided), Google account ID	User authentication only	Until account deletion	Google Privacy

Important Notes:

• We do NOT sell your data: SafeTalk never sells, rents, or trades your personal information to third parties for marketing purposes.
• Data Minimization: We only share the minimum data necessary with each service to provide core functionality.
• Your Control: You can request deletion of all data at any time through the "Delete Account" feature in your profile.
• Session Recording: PostHog may record your screen activity within the app to help us understand how features are used and to improve the user experience. These recordings capture app screens and interactions but do not record audio or activity outside the SafeTalk app.

4.4 Internal Product Development

To improve SafeTalk and develop new features, we may internally analyze usage patterns, message content, and user feedback. This analysis may involve the use of AI tools (such as OpenAI, Anthropic Claude, or Google Gemini) to identify patterns and generate insights for product improvement. When conducting such analysis:

• Data is used solely for improving SafeTalk's features and user experience
• Analysis results are used internally and not shared with third parties
• This processing is conducted under our legitimate interest in improving our services

4.3 Data Protection

• We do not sell your personal information to third parties
• Data is shared with third-party services only as necessary to provide SafeTalk features
• All data transmission is encrypted using industry-standard security protocols (HTTPS/TLS)
• Third-party service providers are contractually bound to protect your data

5. Data Security

• All data is transmitted over secure HTTPS/TLS connections
• Firebase security rules restrict data access to authorized users only
• Message content is processed securely through encrypted channels
• We implement appropriate technical and organizational security measures

6. Data Retention

• Account data: Retained while your account is active
• Messages and conversations: Retained to provide ongoing service
• Analytics data: Retained for up to 26 months (if consent given)
• Crash/diagnostic data: Retained for up to 90 days
• Call metadata (date, time, duration, participants): Retained while your account is active
• Call recordings (if enabled with mutual consent): Retained for up to 12 months or until you delete them
• You can delete individual messages through the app interface
• Account deletion will result in removal of your personal data
• Some data may be retained for safety, legal, or security purposes

6.1 Call Recording Consent

Recording requires explicit consent from all parties. If call recording is enabled:

• Both participants must consent to recording before a call can be recorded
• A clear visual and/or audio indicator will show when recording is active
• Either party can disable recording at any time
• Recordings are stored securely and accessible only to call participants
• Some jurisdictions require all-party consent for recording (California, Florida, Illinois, and others). By using the recording feature, you confirm you understand and will comply with applicable laws.

7. Your Rights

You have the right to:

• Access your personal information stored by SafeTalk
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a machine-readable format (available through the app's Profile screen)
• Opt out of analytics tracking (on iOS, through App Tracking Transparency settings)
• Withdraw consent for data processing at any time

7.1 Data Export

You can export all your SafeTalk data at any time through the "Export My Data" feature in your Profile screen. This export includes:

• Your profile information
• All mediation requests and conversations
• Chat messages and threads
• Any other data associated with your account

The export file is provided in JSON format for easy portability and complies with GDPR and CCPA data portability requirements.

8. Children's Privacy

SafeTalk is intended for use by parents and guardians aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date.

11. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the CCPA:

11.1 Your CCPA Rights

• Right to Know: You can request information about the categories and specific pieces of personal information we collect
• Right to Delete: You can request deletion of your personal information (available through account deletion)
• Right to Opt-Out: You can opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

11.2 Do Not Sell My Personal Information

SafeTalk does not sell your personal information to third parties. We do not engage in the sale of personal information as defined by the CCPA. Your data is used solely for the purposes described in this Privacy Policy.

11.3 CCPA Data Sharing

We may share personal information with service providers (Firebase, OpenAI) solely for business purposes as described in this Privacy Policy. This sharing does not constitute a "sale" under CCPA.

12. GDPR Compliance (EU Users)

For users in the European Union, we process your data under the following legal bases:

• Contractual Necessity: To provide SafeTalk services
• Legitimate Interest: For app improvement and safety features
• Consent: For analytics and optional features

13. Contact Information

14. Legal Compliance

This Privacy Policy complies with applicable privacy laws, including GDPR, CCPA, and other regional privacy regulations. We are committed to protecting your privacy rights regardless of your location.