SafeTalk Privacy Policy

Personal Information

• Your name and contact information
• Your co-parent's name and contact information (to enable communication)
• Email address (if provided)
• Device identifiers and advertising ID
• App usage data and analytics
• IP address and technical identifiers (for security and compliance)

Communication Data

• Messages you send or receive through SafeTalk
• Message metadata (timestamps, delivery status, length)
• AI processing results and suggestions
• In-app interactions and feature usage

Payment Information

Payments are processed via Stripe. SafeTalk does not collect or store full credit card numbers or financial account details; those are handled securely by Stripe under their privacy policy.

App Store Data Disclosures

In compliance with Apple App Store and Google Play Store requirements, we disclose the following data practices:

• Data Linked to You: Contact info, user content, identifiers, usage data
• Data Not Linked to You: Diagnostics, performance data
• Data Used for Tracking: None - we do not track users across apps or websites
• Third-Party SDKs: Analytics providers may collect aggregated usage data

What We DON'T Collect

We do not collect calendar events, call logs, precise location data, biometric data, browsing history, or other unrelated personal information without explicit consent. We do not access your device's camera, microphone, or contacts unless specifically required for app functionality.

AI Processing Details

With your explicit consent, SafeTalk processes communications to provide AI-assisted message improvement:

• Analyzing message content for tone, sentiment, and potential conflict triggers
• Identifying hostile or inflammatory language
• Generating neutral, respectful alternative phrasings
• Suggesting child-focused communication improvements
• Temporarily storing communications for delivery and quality review

AI Decision-Making Process

Our AI analyzes messages using conflict detection algorithms, sentiment analysis, and child-welfare focused language models. AI suggestions are generated based on principles of respectful co-parenting communication and conflict reduction.

Data Residency for AI Processing

AI processing occurs primarily in US-based data centers with SOC 2 compliance. Your messages may be temporarily processed by our AI providers whose infrastructure maintains equivalent data protection standards across multiple regions.

Service Delivery

• Provide mobile app communication AI-processing and enhancement services
• Enable direct chat with message filtering and AI-powered reply suggestions
• Facilitate mediation mode when conflicts are detected
• Deliver messages between co-parents through the app
• Generate neutral, alternative phrasings and suggestions
• Provide guided onboarding and parenting plan features (future)

Legal & Compliance

• Ensure compliance with telecommunications regulations
• Maintain security and prevent abuse
• Respond to valid legal requests
• Emergency disclosure when required by law

Service Improvement & Analytics

• Improve AI filtering and suggestion accuracy (within SafeTalk system only)
• Provide customer support and troubleshooting
• Analyze app usage patterns to enhance features (anonymized data only)
• Crash reporting and performance monitoring
• A/B testing for app improvements (with aggregated data)

Service Providers

We share information with trusted service providers under strict data protection agreements:

• Apple App Store / Google Play – App distribution and in-app purchases
• Stripe – Payment processing
• Supabase – Database and authentication
• Render.com – Hosting and infrastructure
• AI Providers – Message analysis and processing
• Analytics Providers – App performance and usage analytics
• Push Notification Services – Message and notification delivery

App Store Compliance

We comply with Apple App Store and Google Play Store data sharing requirements. We do not sell personal data for advertising purposes. Information may be shared with app store platforms for app functionality, in-app purchases, and compliance with platform policies. We maintain strict data processing agreements with all service providers.

Legal Disclosures

We may disclose information when required by law:

• Valid legal process (subpoena, court order, warrant)
• Emergency situations involving imminent threats to safety
• Mandatory reporting of suspected child abuse or neglect
• Cooperation with criminal investigations when legally required
• Family Court Orders: Disclosure to family court services, mediators, and judicial officers as legally required
• Court-Ordered Discovery: Production of complete communication records for legal proceedings

We make reasonable efforts to notify affected users before disclosure unless legally prohibited.

Court Records & E-Discovery

For court-referred cases and legal proceedings:

• Complete Record Export: Full communication history with metadata, timestamps, and AI interaction logs
• Tamper-Proof Records: Digital signatures and hash verification to ensure record integrity
• Chain of Custody: Documented handling procedures for court-admissible evidence
• Discovery Timeline: Court-ordered production within 30 days of valid legal process
• Format Compliance: Records provided in court-specified formats (PDF, CSV, or native format)

Security Measures

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Role-based access controls and multifactor authentication
• Firewalls, intrusion detection systems, and regular security audits
• Continuous monitoring for unauthorized access or misuse
• Vendor risk assessments and security certifications
• Court Services Security: Enhanced logging and access controls for family court personnel
• Audit Logging: Comprehensive activity logs including user actions, data access, and system changes
• Digital Integrity: Tamper-proof record generation with digital signatures for court proceedings

Data Retention

• Active account data: While account is active
• Message content and metadata: 90 days after account termination (standard users)
• Court-Referred Cases: Minimum 5 years or until case closure, whichever is longer
• Legal Hold Orders: Data preserved indefinitely until court-authorized release
• Consent logs: 7 years (regulatory requirement)
• Payment records: Per Stripe's retention policy
• Audit Logs: 7 years for court compliance and legal discovery purposes

You may request earlier deletion subject to legal, compliance, and court order requirements.

Breach Notification

If we discover a data breach that poses a risk to your rights, we will notify you within 72 hours via the app, email, or other available means, describing the incident, data involved, our response steps, and protective measures you should take.

Access & Control Rights

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request erasure of your information
• Portability: Receive data in CSV/JSON format
• Object: Object to certain types of processing
• Restrict: Request limitation of processing

Communication Preferences

• Notifications: Manage push notifications through your device settings
• Account deletion: Request account deletion through app settings or contact support
• Service notifications: Essential account and security alerts

Response & Appeals

We fulfill verified requests within 30 days unless an extension is required by law. If your request is denied, you may appeal the decision. Contact our privacy team for assistance with any privacy-related concerns.

Data Location

SafeTalk's servers are currently located in the United States. If services expand internationally, your data may be transferred outside the U.S. with appropriate legal safeguards such as Standard Contractual Clauses or adequacy decisions.

GDPR Compliance (EU Residents)

For EU residents, we process data under lawful bases including contract performance, legitimate interests, and consent. You have additional rights under GDPR including data portability and the right to lodge complaints with supervisory authorities.

California Privacy Rights (CCPA/CPRA)

California Residents

• Categories collected: Identifiers, device data, communications, commercial info
• We do not sell or share personal information for advertising
• Enhanced rights: Know, delete, portability, opt-out, non-discrimination
• Sensitive information limited to service-essential data only

App Permissions

Our app requests the following permissions:

• Notifications: To deliver message alerts and system notifications
• Network Access: To send and receive messages through our service
• Storage: To cache messages and app data locally
• Camera/Photos (optional): Only if you choose to share images (future feature)

In-App Purchases & Subscriptions

Subscription purchases are processed through Apple App Store or Google Play Store. We receive transaction information necessary for service delivery but do not store your payment card details. Subscription management is handled through your app store account.

App Store Privacy Labels

Our App Store privacy labels accurately reflect our data collection practices. If you have questions about specific data practices listed in the app store, please contact us directly.

Family Court Services Partnership

SafeTalk partners with Family Court Services (FCS) departments to provide court-referred co-parenting communication services. When referred by FCS, additional data handling and compliance measures apply.

Court-Referred Case Handling

• Referral Information: Court case numbers, FCS counselor details, and judicial directives
• Progress Reporting: Periodic compliance reports to referring court personnel (with user consent)
• Judicial Access: Authorized court personnel may access case-related communication records
• California Family Code Compliance: Full adherence to California Family Code Section 3170 and related statutes

Enhanced Privacy for Court Cases

Court-referred cases receive additional privacy protections including restricted access, enhanced encryption, and judicial oversight of data handling procedures. All court-related data access is logged and auditable.

Fee Waiver Program

SafeTalk provides fee waivers for low-income families as required by California courts. Court-referred users may request fee waivers through their Family Court Services counselor or by judicial order. Income verification and court documentation are required for fee waiver approval.

Language Access

SafeTalk is committed to providing multilingual support to ensure equal access for all families. Our platform supports Spanish translation and interpretation services. Additional language support is available upon request for court-referred cases to comply with California Language Access Plan requirements.

ADA Compliance & Accessibility

SafeTalk is designed to be accessible to users with disabilities in compliance with the Americans with Disabilities Act (ADA). Our platform includes screen reader support, keyboard navigation, high contrast modes, and adjustable text sizing. Users requiring accessibility accommodations should contact us for assistance.

Equal Access Commitment

We are committed to ensuring equal access to our services regardless of income, language, disability status, or technological barriers. Court-referred users receive priority support for accessibility accommodations and language services.